Frequently Asked Questions

How do I submit my fish tank for Fish Tank Review?

***Fish Tank Review submissions have changed location!

Starting in August 2021, FTR submissions can be found on

Why am I not able to post?

Please make sure that you have completed your profile to unlock all features of Petscord.

Can I only post fish tank content?

Petscord is for all content, but with a focus on your pets. You can find and join various communities in the Groups area.

Who is the owner of Petscord?

Petscord is made and owned by Chris from Fish For Thought

Is there an App version of Petscord?

Petscord is a web browser-based app that is optimized for use on mobile devices. For easy access to Petscord, Sol from The Turtle Girl has put together some intuitive instructions on how to further indulge in the app experience!

Why does Petscord load slowly for me sometimes?

Due to the quickly increasing and influx of members, Petscord's web-hosting must upgrade with the numbers. Budget for upgrades is very limited and any support is appreciated. Thank you very much.

What can I do with Aquamarine?

**Aquamarines refresh to ZERO at the beginning of each month**
Current uses of Aquamarine:

- Purchase "Perfect Attendance" username icon

- Purchase "Veteran Groupmaster" username icon

-Purchase "Elite Groupmaster" username icon

- Purchase "Petscord Celebrity" username icon

- Purchase "Petscord All-Star" username icon

- Leaderboard Ranking

Aquamarine do not have any real world value nor does it equate to any real currency.

Future uses of Aquamarine are being worked on right now.

How do I acquire more Aquamarine?

Aquamarine will be awarded when you do various interactions on Petscord such as making meaningful posts, comments, reactions, etc (spamming will result in a ban).

The exact amount earned per activity is for you to figure out, and is subject to change.

Please note that there is a limit to how many Aquamarine you can gain per day on certain activities.

How do I get the Verification Checkmark beside my name?

Currently the blue verification checkmark is only available for verified YouTubers with at least 10,000 subscribers. If you qualify, please contact

Additional ways to get the verified checkmark will become available in the future.

What can I sell in the Marketplace?

Marketplace postings are limited to legal products including material goods, live invertebrates, and certain live fish.

Pets such as cats or dogs is NOT permitted to be listed. Email for full list and details.

If you are selling as an incorporated business, or you are affiliated with an incorporated business, please email before selling.

I have a business inquiry

Thank you for your interest in
Please email for any business-related inquiries. We will get back to you ASAP.

I want to contact support

Please email and describe your issue in detail.

We will get back to you as soon as possible.

Terms & Conditions

Terms & Conditions

By using the website, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the website. You’re not allowed to copy, or modify the website, any part of the website, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the website, and you also shouldn’t try to translate the website into other languages, or make derivative versions. The website itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Petscord.

Petscord is committed to ensuring that the website is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for any possible usage changes in the future in regards to the website and its free services unless you clearly agree to it.

The Petscord website stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your devices and access to the website secure.

You should be aware that there are certain things that Petscord will not take responsibility for. Certain functions of the website will require the website to have an active internet connection. The connection can be Wi-Fi, or provided by your network provider, but Petscord cannot take responsibility for the website not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the website outside of an area with Wi-Fi, you should remember that your terms of the agreement with your network provider will still apply. As a result, you may be charged by your provider for the cost of data for the duration of the connection while accessing the website, or other third party charges. In using the website, you’re accepting responsibility for any such charges, including roaming data charges if you use the website outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the website, please be aware that we assume that you have received permission from the bill payer for using the website.

Along the same lines, Petscord cannot always take responsibility for the way you use the website i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Petscord cannot accept responsibility.

With respect to Petscord’s responsibility for your use of the website, when you’re using the website, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Petscord accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the website.

At some point, we may wish to update the website. The website is currently available on most browsers and phone/ tablet browsers – the requirements for system(and for any additional systems we decide to extend the availability of the website to) may change, and you’ll need to download the updates if you want to keep using the website. Petscord does not promise that it will always update the website so that it is relevant to you and/or works with the specifications of your device and software. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the website, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the website.

You acknowledge that you are solely responsible for what you share and what sensitive personal information you give out. Therefore, we highly suggest to keep all sensitive personal information private and to not share such information with anyone on this website.

You acknowledge and accept that the personal information you provide through signing up for a Petscord account and the existing cookies from your browsing history may be accessed and used by 3rd party advertisement companies, for the purpose of serving you relevant ads.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes.

These terms and conditions are effective as of 2021-01-18

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at

The purpose of the Petscord community is to connect and share with fellow hobbyists from around the world. Please be kind and encouraging to one another.

By using you acknowledge and agree that you may be banned from using this service if you break any of the listed rules, as well as banned from behaviour and actions not included in these rules. You acknowledge and agree to the decisions of the moderation team. We suggest to stay away from all questionable behavior so that you will be less likely to be banned.

The Petscord currency, Aquamarine, expires and refreshes at the start of each month. It is up to you, the user, to spend the currency (wherever applicable) before its expiration. There are no refunds.

The following rules are not the only rules that may result in a ban. Use them as an arbitrary guideline, therefore avoiding questionable behavior.

- Shaming/gatekeeping/bullying is prohibited
- Excessive swearing is not prohibited
- Any form of racist/sexist/hate speech actions are prohibited
- Any form of impersonation is prohibited.
- Sexual harassment is prohibited
- Any form of spamming is prohibited
- Advertisements are prohibited outside of appropriate areas. Contact support for more details
- Posting NSFW (18+ adult content, graphic, disturbing, violent content, etc) is prohibited
- Children under the age of 13 is prohibited from using
- Any form of doxxing is prohibited

Additionally, you are responsible for your own member-to-member actions and privacy. We highly suggest to keep sensitive personal information private and out of your conversations, even with long-term relationships built on this site.

You acknowledge by using the Marketplace classifieds section of that any decisions, interactions, outcomes are solely your responsibility. You agree that has no liability or responsibility to any affiliations with your usage of the Marketplace (buying, trading, selling) nor to any user-to-user privacy issues you may experience. You are in charge of your own decisions, interactions, outcomes, and privacy.